Privacy Policy

1. Introduction

Welcome to IDD Prime ("we," "our," or "us"). We value your trust and are deeply committed to protecting your privacy and personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website iddprime.com, use our repair services, or purchase our products.

This policy complies with applicable Lebanese regulations, including Law No. 81/2018 (Electronic Transactions and Personal Data).

2. Information We Collect

We may collect information about you in a variety of ways. The information we may collect includes:

• Personal Data: Name, shipping address, email address, and telephone number when you register an account or place an order.
• Device Information (Repair Services): If you use our repair services, we may collect device passwords, serial numbers (IMEI), and diagnostic data strictly required to perform the repair.
• Financial Data: Payment data (such as credit card numbers) is processed securely by our third-party payment processors. We do not store your full credit card information on our servers.
• Derivative Data: Information our servers automatically collect when you access the Site, such as your IP address, browser type, and operating system.

3. How We Use Your Information

Having accurate information permits us to provide you with a smooth, efficient, and customized experience. Specifically, we use information collected via the Site to:

• Process orders, payments, and delivery of products (Tech, Accessories, Auto parts).
• Perform technical diagnostics and repairs on submitted devices.
• Send you email confirmations, invoices, and shipping updates.
• Notify you of new products, exclusive promotions, or policy updates.
• Prevent fraudulent transactions and monitor against theft.

4. Data Security & Storage

We implement industry-standard administrative, technical, and physical security measures to protect your personal information. This includes SSL encryption for all data in transit and restricted access to personal data within our organization.

5. Sharing Your Information

We do not sell, trade, or rent your personal identification information to others. We may share information only in the following situations:

• Service Providers: We may share data with third parties that perform services for us, such as payment processing and delivery/logistics partners.
• Legal Obligations: If required by Lebanese Law or to protect the rights, property, and safety of IDD Prime.

6. Cookies and Tracking

We use cookies, web beacons, and tracking pixels to help customize the Site and improve your experience. You can choose to set your web browser to refuse cookies or to alert you when cookies are being sent.

7. Your Rights

Under Lebanese Law No. 81/2018 and standard privacy practices, you have the right to access, correct, delete, or opt-out of your data being used.